Remote help for suitable Windows software problems.

What can be done remotely?

Remote support is useful when the computer still starts and has a working internet connection. It is not a replacement for workshop repair, but it can save time for straightforward software and setup problems, especially for Barnstaple home users and small businesses who just need the issue unblocked.

Common remote jobs

• Email account setup and basic mail problems.
• Printer, scanner and software setup where remote access is enough.
• Browser, popup, update and everyday Windows issues.
• Quick checks before deciding whether a workshop visit is needed.
• Guidance for local small businesses and home users.

When remote support is not right

If the computer will not start, has no internet, has a failed drive, needs parts, or has a serious infection, it should normally come into the workshop. Remote support also should not be used if you suspect someone has already been scammed into giving access to the machine; that needs a more cautious security check.

Price and privacy

Remote jobs are quoted around the issue and time required. You stay at the keyboard, approve the session and can end it at any point. Passwords should not be read out or sent in messages; if an account needs changing, you can type it yourself while the screen is blanked or the session is paused.

How access works

You stay at the computer and approve the session. Remote support is only started when you request it and can see what is happening on screen.